Getting started

FrontFlow is organized around one simple loop: a visitor arrives, chooses the employee or provider they are there to see, and FrontFlow sends that person an SMS notification.

1. Set up a site

Create a site for each location that needs its own kiosk branding, employee list, admin access, and check-in history.

FrontFlow site dashboard showing branding settings, account security, and employee controls — The site dashboard keeps location branding, kiosk settings, and employee management in one place.

Use the site dashboard to manage the URL input, company name, welcome message, default consent message, logo, and kiosk unlock settings. These settings control what visitors see when they check in at that location.

2. Add employees or providers

Add the people visitors can select at the kiosk. Each active employee or provider needs an SMS-capable mobile number for arrival alerts.

FrontFlow employee settings showing active employees, consent status, and out of office controls — Employee controls include mobile number, active status, consent status, consent override text, and weekly out-of-office settings.

Before adding or updating a mobile number, site admins are responsible for obtaining verbal or written consent from the employee for SMS arrival alerts. FrontFlow shows this reminder directly in the employee management area so the consent requirement stays visible during setup.

3. Open the kiosk

Open the site kiosk URL on a lobby tablet or shared device. Visitors can check in without seeing employee mobile numbers or admin settings.

FrontFlow kiosk screen showing selectable provider cards — The kiosk presents a branded, visitor-friendly screen with the people available for check-in.

When a visitor selects a person, FrontFlow guides them through the remaining check-in steps and sends the arrival alert to the selected employee or provider.

Animated FrontFlow kiosk check-in demo — The visitor flow is designed to be simple enough for a shared lobby tablet.

4. Review arrivals

Site admins and master admins can review recorded check-ins, manage employee availability, update branding, and maintain the visitor arrival workflow over time.