Privacy Policy

Last updated: July 21, 2026

This Privacy Policy explains how FrontFlow handles information collected through the FrontFlow website, kiosk, administrative dashboard, and related visitor arrival notification services.

Information We Collect

FrontFlow collects information needed to provide visitor check-in, site administration, and arrival notification services. This may include:

• Site and organization information, such as location name, branding, kiosk settings, and administrative contact details.
• Employee or provider information, such as names, profile images, availability settings, and mobile phone numbers used for arrival alerts.
• Visitor check-in information, such as visitor names, the person they are visiting, check-in time, and related arrival records.
• Notification information, such as SMS delivery activity and alert settings.
• Technical information needed to operate and secure the service, such as log data, device or browser information, and usage activity.

How We Use Information

FrontFlow uses collected information to:

• Provide visitor check-in and arrival notification services.
• Send SMS or related alerts to authorized recipients.
• Manage sites, administrators, employees, kiosk settings, and check-in records.
• Support, troubleshoot, secure, maintain, and improve the service.
• Comply with applicable legal, regulatory, carrier, and security requirements.

How We Share Information

FrontFlow will not sell information gathered through the service.

FrontFlow will not distribute information gathered through the service to third parties except as needed to operate FrontFlow, deliver notifications, provide support, comply with legal requirements, or protect the security and reliability of the service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are used only to provide FrontFlow transactional visitor arrival alerts.

FrontFlow may use service providers that help operate the service, including hosting, messaging, security, analytics, and support providers. These providers may process information only as needed to provide their services to FrontFlow.

Phone Number Consent

Site administrators are responsible for obtaining and maintaining appropriate verbal or written consent before entering, uploading, storing, or using an individual’s mobile phone number in FrontFlow for SMS, text message, or other arrival alerts.

Site administrators are also responsible for ensuring that phone numbers are used only for permitted FrontFlow notifications and in compliance with applicable laws, carrier requirements, organizational policies, and consent requirements.

Data Retention

FrontFlow retains information for as long as needed to provide the service, support customer operations, meet legal or carrier requirements, resolve disputes, maintain security, and enforce applicable terms. Customers may contact FrontFlow to ask about updating or removing information associated with their account.

Security

FrontFlow uses reasonable administrative, technical, and organizational measures to protect information handled through the service. No system can be guaranteed to be completely secure, but FrontFlow works to protect the service from unauthorized access, misuse, loss, or disclosure.

Customer Responsibilities

Customers and site administrators are responsible for managing the information they enter into FrontFlow, limiting access to authorized users, keeping account credentials secure, and ensuring their use of FrontFlow complies with applicable laws and organizational policies.

Children’s Privacy

FrontFlow is intended for business and organizational use. It is not intended for use by children or for collecting information from children.

Changes to This Policy

FrontFlow may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last updated” date.

Contact

For questions about this Privacy Policy or FrontFlow privacy practices, contact csmith@innojacent.com.